FAST DELIVERY OPTIONS

30 DAY MONEY BACK GARANTEE

AUS STOCK

SHIPPING OPTIONS

METHOD COURIER COST TIME
Standard
Australia Post
$8
1-3 Days
Express
Australia Post
$16
-
Free Delivery
-
FREE
1-3 Days (Limited Post Codes Apply)

SHIPPING FAQs

All orders are processed Monday to Friday (excluding public holidays) from 8am - 3:30pm AEST. Fully paid orders will usually be dispatched on the same day up until 11:00am; this may be longer during periods around sales or holiday periods such as Christmas. In some cases, we may need to contact you before your order can be shipped. We will notify you of any delays associated with your order. Please make sure your details are entered in full and accurately at checkout, and respond to any email/phone call from our team, to ensure there are no delays.

When placing your order, you can indicate wheather the order should be delivered to your invoice address or any other address (e.g. your work address) on the shipping form. We do not ship to PO boxes or parcel lockers as all deliveries require a signature. If no one is present during delivery, a card will be left by the courier to advise a delivery attempt. The card will contain pickup instructions.

Delivery time depends on the delivery location and is estimated to be one(1) week after shipment to most major metropolitan areas, and two (2) weeks after shipment to other areas.

Items in your Order may be shipped together or separately.

When an order is shipped, a delivery email confirmation containing a tracking code will be sent to your email. If your Order is not delivered within thirty (30) days from payment, you are entitled to cancel your Order and we will provide you with a refund.

If you have a gurubottles.com account, you can view your order's status under the "Order History" tab of your account page.

 

Tracking numbers are sent in your Shipping Confirmation email, sent once your order has been despatched. You can track your order by clicking the link in your email or by accessing:

Australia Post - Track on auspost.com.au

 

Rendr - You will receive SMS notifications along the journey from order confirmation through to driver assignment and when your delivery is completed.

WARRANTY

We generally allow a return for store credit or exchange product where you have changed your mind, provided that the product is:

1. returned within 30 days of order;

2. Items are not used, unopened and in original sealed packaging;

3. not damaged in any way;

We do not accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under the change of mind policy. You are responsible for payment of return postage for change of mind returns.

The Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage for the Products in warranty. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure during the warranty period.

If a Product is malfunctioning or if you have any problems with your Product, please  email sales@gurubottles.com for assistance.

We reserve the right to inspect the Product and verify fault. You are required to return the faulty Product to us for assessment and the Product must be returned in a reasonable condition with documentation and original accessories intact, along with proof of purchase, the original packaging materials, shipping label and packaging slip. You do not need to return the Product in the original packaging but you should ensure that the Product is properly packaged to prevent damage or water seepage. We will notify you of our assessment within a reasonable period of time. If a Product is found to be faulty, you are entitled to have the Product repaired, replaced or a refund in accordance to your rights under law. All refunds will be made via the payment method used for the original transaction.

If we reasonably determine after inspection that the Product is not faulty, or if the fault is caused by you, or is a fault that is not covered under the Product warranty, we reserve the right to refuse a refund, replacement or repair and to charge you the cost of collecting the Product from and returning it to you plus any costs of inspecting the Product. Our return policy excludes Harman Services, third party goods or services and pre-installed software Products.

This section does not affect your statutory rights under the Australian Consumer Law and your rights set out in these Terms and Conditions are in addition to any statutory right you may have under the Australian Consumer Law.