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Australia Post
1-3 Days
Australia Post
Standard (Rendr)
Calculated at checkout*
Calculated at checkout*
Flexible (Perth)
Calculated at checkout*
Same Day
(available till 11am for the current day)
Fast (Perth)
Calculated at checkout*
30 minutes to 3 Hours
(available till 1pm for the current day)
Free Delivery
1-3 Days (Limited Post Codes Apply)


All orders are processed Monday to Friday (excluding public holidays) from 8am - 3:30pm AEST. Fully paid orders will usually be dispatched on the same day up until 11:00am; this may be longer during periods around sales or holiday periods such as Christmas. In some cases, we may need to contact you before your order can be shipped. We will notify you of any delays associated with your order. Please make sure your details are entered in full and accurately at checkout, and respond to any email/phone call from our team, to ensure there are no delays.

When placing your order, you can indicate wheather the order should be delivered to your invoice address or any other address (e.g. your work address) on the shipping form. We do not ship to PO boxes or parcel lockers as all deliveries require a signature. If no one is present during delivery, a card will be left by the courier to advise a delivery attempt. The card will contain pickup instructions.

Delivery time depends on the delivery location and is estimated to be one(1) week after shipment to most major metropolitan areas, and two (2) weeks after shipment to other areas.

Items in your Order may be shipped together or separately.

When an order is shipped, a delivery email confirmation containing a tracking code will be sent to your email. If your Order is not delivered within thirty (30) days from payment, you are entitled to cancel your Order and we will provide you with a refund.

If you have a account, you can view your order's status under the "Order History" tab of your account page.


Tracking numbers are sent in your Shipping Confirmation email, sent once your order has been despatched. You can track your order by clicking the link in your email or by accessing:

Australia Post - Track on


Rendr - You will receive SMS notifications along the journey from order confirmation through to driver assignment and when your delivery is completed.


Rendr is an on demand delivery platform offering our customers the ability to have all their favourite products delivered when it suits them, with Fast, Flexible or Standard Delivery options. Products can be delivered locally or interstate by a professional carrier network within a matter of hours, same day or overnight.

Rendr's professional carrier network consists of 50,000+ carriers nationwide to ensure consumer needs are met, with operations available in all states and territories across Australia.

Once you have added products to your cart, you will see a Rendr Delivery option available at checkout. You will see the different delivery options and times as well as the associated costs for the different options. You can then choose which delivery option best suits you.

We strongly recommend that you are home to accept the delivery, however if you are not home, Rendr's couriers will leave your products in a safe place. If the courier deems there to be no safe place to leave, Rendr's friendly customer support team will contact you to discuss what further action needs to be taken.

This could involve a redelivery, which may include an additional charge being incurred by the customer.

We will send you messages when the courier has picked up your order and when your order is about to arrive.

You will receive SMS notifications along the journey from order confirmation through to driver assignment and when your delivery is completed.

Please contact the help centre by visiting or calling Rendr's customer support team on 1300 697 363.

You can order whenever it suits you. However, we will show you the available delivery options and drop off times at the time of making your order.

For Rendr's Fast & Flexible services, the closer you are to us, the lower your delivery fee. Rendr's Standard service, which offers nationwide delivery, Rendr will find the best price available.

Once we have booked the delivery, we will be unable to change the delivery address. Please contact Rendr's Customer Support Team on 1300 697 363 to change your address.


We generally allow a return for store credit or exchange product where you have changed your mind, provided that the product is:

1. returned within 30 days of order;

2. Items are not used, unopened and in original sealed packaging;

3. not damaged in any way;

We do not accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under the change of mind policy. You are responsible for payment of return postage for change of mind returns.

The Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage for the Products in warranty. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure during the warranty period.

If a Product is malfunctioning or if you have any problems with your Product, please  email for assistance.

We reserve the right to inspect the Product and verify fault. You are required to return the faulty Product to us for assessment and the Product must be returned in a reasonable condition with documentation and original accessories intact, along with proof of purchase, the original packaging materials, shipping label and packaging slip. You do not need to return the Product in the original packaging but you should ensure that the Product is properly packaged to prevent damage or water seepage. We will notify you of our assessment within a reasonable period of time. If a Product is found to be faulty, you are entitled to have the Product repaired, replaced or a refund in accordance to your rights under law. All refunds will be made via the payment method used for the original transaction.

If we reasonably determine after inspection that the Product is not faulty, or if the fault is caused by you, or is a fault that is not covered under the Product warranty, we reserve the right to refuse a refund, replacement or repair and to charge you the cost of collecting the Product from and returning it to you plus any costs of inspecting the Product. Our return policy excludes Harman Services, third party goods or services and pre-installed software Products.

This section does not affect your statutory rights under the Australian Consumer Law and your rights set out in these Terms and Conditions are in addition to any statutory right you may have under the Australian Consumer Law.

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